01Healthcare Operations
My early career at Langley Air Force Base established the foundation, beginning in medical office administration in 2004 and returning in 2008 as a Lead Referral Specialist supervising a multidisciplinary referral-management team. That work exposed me early to utilization analysis, operational policy, performance measures, training, workflow design, and the financial consequences of process decisions. At Naval Medical Center Portsmouth, my responsibilities expanded into operational and analytical support for Traumatic Brain Injury, Neuropsychology, and a Mobile Assessment Unit.
02Regional Operations & Federal Acquisition
Over more than eight years at Navy Medicine East, later redesignated Naval Medical Forces Atlantic, I progressed through Management Analyst I, II, and III into regional Contract Closeout SME responsibilities. As my responsibilities expanded, regional process improvement and systems development advanced together: an Excel tracking model grew into a SharePoint site used across the region to standardize tracking and strengthen visibility and accountability. Supporting Navy Medicine and DHA requirements across CONUS and OCONUS commands, that work contributed to an 86% regional backlog reduction, a 96.33% overall DoD audit average, and expedited closure of $54.3M in contract obligations.
03Project & People Leadership
I moved to NAVMEDLOGCOM approximately a year before the former regional contracting office ceased operations; some of its contract work subsequently transferred there. As Contract Closeout Project Manager supporting NAVMEDLOGCOM through the AbilityOne Program, I directed daily operations and led a four-person specialist team. The structure I developed improved processing efficiency by more than 60%. In FY2024, the team exceeded its annual closeout goal with 962 contracts closed and $4,263,944.12 de-obligated, supported in part by Operation IDIQ Clean Sweep. My focus was not simply production. It was creating an operating environment in which people could perform consistently: clear procedures, usable tools, realistic training, measurable expectations, quality review, workload balancing, and accountability.
04Entrepreneurial Leadership
As Founder and Principal Consultant of Competitive Edge Innovations, I apply those same principles to smaller organizations and individual clients—designing repeatable workflows, documentation, templates, tracking tools, and federal bid-support materials intended to make execution clearer and more consistent.